Terms & Conditions
We are dedicated to providing you with the highest level of customer service.
If you have any questions at all please contact us and we will do our very best to help.
How to order:
- Online using our quick and easy to use online store. Every step has been taken to assure ultimate security and privacy.
- Call us on 0560 103 6904
- E-mail - enquiries@welding-supplies-online.co.uk
Once an online order has been placed, an e-mail will be sent to you at each of the following stages:
- Confirmation of order receipt (this e-mail does not neccaserally confirm we can fulfil the order)
- Confirmation order has been packed and shipped
Prices
Each item on our web-site is priced individually, showing price excluding VAT, and the price including VAT. Whilst every step has been taken to ensure the prices are correct, all prices are checked and validated as the order is being processed. If we cannot supply the ordered goods at the price quoted, we will notify straight away and gladly offer an alternative product or refund any money that has been paid. All prices exclude any delivery charges.
Payment
We accept payment via the following methods:
- Visa
- Mastercard
- Solo
- Visa Electron
- Cheque
If payment is to be made by cheque, we will be unable to release the goods until the cheque has cleared in our bank.
Complaints
Although we are confident our site, staff and our service will be of a high standard, we appreciate a situation may arise where you may not be 100% happy. If this situation does occur, we would welcome your comments, so contact us on:
Telephone: 0560 103 6904
E-Mail: enquiries@welding-supplies-online.co.uk
Post:
www.welding-supplies-online.co.uk
C/O Trueweld (Derby) Ltd
Alfreton Road
Derby
DE21 4DP
Any comments or complaints you may have will be dealt with the same as all other procedures throughout our business, with upmost privacy and professionalism.